Updated: May 1
This is my first ever blog, so I may have a bit to learn, please bear with me. Hopefully this will be of interest, if not keep an eye out of for the next one!
I really hope this finds you and your loved ones all well, happy and healthy. I know it has been a terrible time for so many and heart breaking stories are making it more real every day for most of us.
Our vulnerable or elderly loved ones are feeling isolated and alone. We feel helpless, but video calling is brilliant. My Mother in Law has been amazing but misses us terribly, and my 86 year old mum is 60 miles from me, and looks forward to my calls every day, so until it's safe for me to see her, video call it is, and she is happy with that.
She has been so very lucky to be supported by the most wonderful caring neighbours that couldn't do more for her. Equally I am so happy to be hearing this from everyone I speak to in our local areas too. Our community spirit is wonderful. KEEP IT UP!
I wanted to explain something that I thought long and hard about before deciding to do during COVID19.
Since before we closed, I have received so many messages daily from our clients who have been like most of us, very concerned with the roots side of life for many reasons. We are all very used to having our root touch up refresh of colour done anything from every three to eight weeks normally, even those who have foils still get the regrowth that can be concerning.
We all laughed at the prospect of doing our own hair colour whilst we have no choice in lockdown, but the honest truth is.... we do not know how long it will be before you can come back into the salon.
Even when the restrictions are lifted, it is going to be a very different salon life for us all, that much we do know. And there may well be clients of ours that need to stay isolated even longer.
It's important to mention, that as a business of not far off TWENTY YEARS within Winchmore Hill, a very large proportion of Buff's wonderful clients, are not just clients to us, they are friends too, some of whom we have worked with for many years, in fact as long as I can remember, and some! And of course not to forget the ones of you who have very quickly become friends too.
THIS IS FOR YOU.... for the clients that are still working either virtually by video link, AND THOSE ON THE FRONT LINE, (NHS WORKERS PLEASE SEE THE FOOT OF THIS PAGE FOR YOUR SPECIAL DISCOUNT INFO) and even those who simply can't hope with the daily reflection of roots any longer.
So, after much planning consideration and discussion yesterday we completed our very first of round of #COLOURWEDNESDAY It was a roaring success, due to the hard work of all involved. COMMUNICATION, COMMITMENT, CARE,TIME AND AN AWFUL LOT OF PLANNING allowed this to work as well as it did for everyone involved.
One of the clients in particular who took part in #COLOURWEDNESDAY is still working extremely hard, as are all of them really. She is face timing every day in an industry which I'm sure she wont mind me saying, is pretty male dominated, and for her personally this was a Godsend!
It has meant that you are able to use professional products that aren't going to damage your hair like box dyes, or result in a lot of extra time work and more expense to correct post lockdown once you are able to come back to the salon. Yes its not perfect, and of course no replacement for visiting Buff, but it's an in between offering, and one that will allow us to guide you whilst we are not able to do your colour for you.
It's not always a horror story to be fair, some people have great results, but, and there is a but...... this is rarely the case and we have already heard the stories and the calls for HELP!
It made me so proud to see those I call my TEAM LISTENING, UNDERSTANDING & DISCUSSING THE NEEDS OF OUR CLIENTS and considering how we can assist them right now. This was all done virtually, and in a non-contact manner in order for us to remain safe and be able to offer a bespoke colour service whilst we are in lockdown.
It worked so well, the clients of all generations are delighted with the outcome, and we are very proud of them for following the instructions given by VIDEO TUTORIALS and WRITTEN instructions, which enabled them to get rid of the dreaded roots.
We saw them smile yesterday, it's funny how a small thing can lift your spirits so much. They were very complementary to say the least, which made me realise I had definitely done the right thing by offering this service.
We had some wonderful emails as a result which I will add to this post below.
OUR ONLINE STORE https://www.buffhairandbeauty.com/shop
WE HAVE WORKED HARD TO CREATE AN ONLINE STORE SUPPLYING EMERGENCY CARE KITS FOR ALL YOUR HAIR & BEAUTY NEEDS FOR - LASHES MANICURE & PEDICURE. EACH KIT COMES WITH INSTRUCTIONS TOO.
Two weeks ago I introduced a constant 20% discount to all NHS WORKERS who are, or who would like to be clients of Buff.
This offer will remain in place, in all service areas of the business and in our online shop NOW UNTIL FURTHER NOTICE. If you would like to take advantage of this OR ANYTHING we offer in any way, please email me directly HAYLEY@BUFFHAIRANDBEAUTY.COM for a discount code following a few boxes being ticked. WE CANT THANK YOU ENOUGH, THIS IS A SAMLL THING TO DO, WE HOPE IT HELPS IN SOME WAY.
FEEDBACK FROM CLIENTS SO FAR USING #COLOURWEDNESDAY
Super stars. Well the back was impossible. lol. But front great and colour great. Thanks a million. Come back soon xxx Collette.
ALL done, though it did look like a murder had been committed in the shower when I washed it off! It’s not as good as when Nicky does it at all, but at least the grey has gone! I would definitely do it again! Sandra
Dear Hayley & Team A big thank you for my hair tutorial and home dye kit. My hair looks so much better now and it’s covered up my roots perfectly so that’s great 😀. Thank you both for your hard work in putting this together. I’ll be back again to see you soon, Laura
So it’s come out pretty well I think! By no means as good as in salon of course but pleased for my first attempt! Very happy with the roots around the front and parting areas, hidden away the regrowth and greys really well which was the main thing I was looking for 👍 As I thought, I didn’t do the back so well as you can see from the last photo but at least I know for next time (if we are still in lockdown) and will get my other half to help. Thanks SO much for offering this service, it’s much appreciated and I feel so much happier 😊 Lisa
I really hope you have enjoyed reading our first blog. Not sure when the next one will be, but please stay tuned and join our site at www.buffhairandbeauty.com to find out more.
WISHING YOU ALL THE VERY BEST OF HEALTH, STAY WELL, STAY SAFE, KEEP IN TOUCH
LOOKING FORWARD TO SEEING YOU ALL SOON.
HAYLEY & TEAM BUFF